Refund policy

Return & Exchange Policy

We support reasonable return and exchange services to protect the legitimate shopping rights and interests of every customer. All return and exchange applications must comply with the following official rules:

1 Application Conditions: Customers can apply for return or exchange within a valid period if the received products have quality problems, wrong delivery, missing accessories or other non-human damage issues. For personal reasons such as inappropriate size, dislike of style and other subjective factors, we also accept return and exchange applications in accordance with regulations.

2 Product Requirements for Returns & Exchanges: All returned or exchanged products must be kept in original new condition, with complete original packaging, tags, labels and accessories. The products shall not be worn, washed, damaged, stained or artificially modified, so as to ensure secondary sales.

3 Application Process: Customers need to submit a return and exchange application via official email, attach order number, product photos and relevant problem descriptions. Our team will review the application within 1-3 working days and send the return address and operation instructions after approval.

4 Fee Instructions: For returns and exchanges caused by product quality problems or our delivery errors, we will bear the return shipping cost and provide full refund or free exchange service. For returns and exchanges due to personal customer reasons, the customer shall bear the corresponding return shipping cost.

5 Refund Processing: After we receive and inspect the returned products to be qualified, we will complete the refund through the original payment channel within 3-7 working days. The arrival time of the refund is subject to the processing rules of your payment platform.